Streamline Your Practice with Expert Virtual Medical Assistants!

Enhance patient care and reduce administrative burdens with our dedicated team of virtual medical assistants.

24/7 Administrative Support

Ensure your practice runs smoothly with round-the-clock scheduling, billing, and patient communication handled by skilled virtual assistants.

Cost-Effective & Scalable Solutions

Reduce overhead costs while gaining the flexibility to scale support as your practice grows, without the need for additional in-office staff.

HIPAA-Compliant & Secure Services

Safeguard patient data with highly trained virtual assistants who adhere to strict HIPAA guidelines, ensuring confidentiality and compliance.

Our Virtual Medical Assistant Solutions

Appointment Scheduling & Management

Organize patient appointments, follow-ups, and reminders to optimize scheduling and reduce no-shows.

Patient Intake & Data Entry

Handle new patient registrations, update records, and maintain accurate patient data in your EMR system.

Medical Billing & Coding

Assist with insurance claims, billing, and coding, ensuring accurate submissions and reducing denied claims.

Patient Communication

Manage patient inquiries via phone, email, or chat, providing timely responses and improving patient satisfaction.

Prescription Management

Assist with refilling prescriptions, verifying patient information, and communicating with pharmacies as needed.

Telehealth Coordination

Set up and facilitate virtual consultations, ensuring smooth telehealth sessions between patients and healthcare providers.

Medical Transcription

Convert physician’s notes, dictations, and voice recordings into detailed electronic records for easy access.

Insurance Verification

Verify patient insurance coverage, benefits, and pre-authorization requirements before appointments.

Administrative Task Assistance

Support with managing calendars, email correspondence, and other daily administrative duties to streamline operations.

Clinical Documentation Support

Help with updating and organizing patient files, tracking lab results, and managing referral documentation.

How our Virtual Medical Assistant Service Works

1. Onboarding & Integration

The service begins by understanding the specific needs of your practice. The virtual assistant is trained to work with your systems (EMR, practice management software, etc.) and workflows. This onboarding process ensures seamless integration into your existing operations.

2. Task Assignment & Execution

Once integrated, the virtual medical assistant handles assigned tasks like scheduling, patient data entry, or billing. You can delegate tasks via email, a secure platform, or your practice management system. The assistant completes tasks in real-time or within agreed turnaround times.

3. Ongoing Communication & Reporting

Communication is maintained through secure channels such as video calls, chat, or email to keep you updated. Regular reports on completed tasks and overall progress are provided to ensure transparency and efficiency, allowing you to adjust tasks as needed.

Why Outsource Virtual Medical Assistant Services with Us

365 Outsource is a leading provider of virtual medical assistant services based in the Philippines. We specialize in comprehensive healthcare support, including appointment scheduling, patient data management, insurance verification, and medical billing. Our cost-effective solutions are designed to streamline your practice’s operations, whether you need consistent support during busy periods or assistance with specific tasks. Rely on us for reliable, high-quality virtual medical assistant services whenever you need them the most.

Healthcare-Specialized Expertise

Our virtual medical assistants are trained specifically in healthcare, ensuring they are well-versed in medical terminology, EMR systems, and HIPAA compliance, so you get top-tier support from professionals who understand your practice’s needs.

Scalable and Flexible Solutions

Whether you’re a solo practitioner or a growing clinic, our services adapt to your practice size and needs. We provide on-demand support, allowing you to scale up or down without the overhead costs of hiring in-house staff.

Cost-Efficient without Compromising Quality

Enjoy significant savings on operational costs while maintaining high-quality services. Our virtual assistants deliver the same level of efficiency and reliability as in-house staff, but at a fraction of the cost.

24/7 Availability and Seamless Operations

We offer round-the-clock support to ensure your practice runs smoothly, no matter the time zone or business hours. From appointment management to patient queries, we keep your operations running seamlessly at all times.

Frequently Asked Questions

Q: What tasks can a virtual medical assistant handle?

Virtual medical assistants can manage a variety of tasks, including appointment scheduling, patient data entry, medical billing and coding, prescription management, patient communication, and telehealth coordination. Their services can be tailored to meet the specific needs of your practice.

Q: How does the onboarding process work?

The onboarding process typically involves an initial consultation to understand your practice’s needs and workflows. After this, our virtual assistants are trained to work with your systems and processes, ensuring a smooth integration. You will also provide necessary access to software and tools during this phase.

Q: Is patient information kept secure and compliant?

Yes, our virtual medical assistants adhere to strict HIPAA regulations to ensure that all patient information is handled securely and confidentially. We implement robust security measures and protocols to protect sensitive data, giving you peace of mind.

Q: How do I communicate with my virtual medical assistant?

Communication is easy and flexible. You can connect with your virtual medical assistant via email, phone, video calls, or secure messaging platforms. We ensure regular updates and check-ins to maintain transparency and address any concerns promptly.